Terms of Service

Octosmith is an online tool that turns your uploaded artwork into print- and manufacturing-ready files: print files with bleed, DPI scaling, and CMYK conversion, layered keychain files, and combined multi-artwork PDFs. You upload artwork, choose a workflow (Prints, Keychains, or the PDF Compiler), adjust settings, and download the resulting file. Octosmith is a file-preparation tool only; we do not print, manufacture, ship, or sell any physical product, and we are not responsible for the output of any printer or manufacturer you use.

• You must be at least 13 years old to use the Service.
• Accounts and sign-in are handled by our authentication provider, Clerk. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
• You agree to provide accurate information and to keep it up to date.
• One person or entity per account; do not share or resell access to your account.

Octosmith sells tokens, and every clean export spends them. You can buy tokens in a one-time pack, or through a plan that adds tokens to your account on a schedule (section 4). There is no unlimited tier.

• Tokens are spent to generate a clean, full-resolution production file. As a starting model, a print export costs 1 token, a compiled PDF costs 1 token for up to 5 artworks or 2 tokens for 6 to 10, and a keychain export costs 2 tokens. Exact costs, pack contents, and plan contents are shown at checkout and on the pricing page and may change over time.
• Tokens do not expire, whether they came from a pack or a plan.
• Tokens have no cash value, are not transferable between accounts, and cannot be exchanged for money except as described in our Refund Policy.
• New accounts start with zero tokens; there is no free token grant for signing up.
• Free previews are always available to signed-in users. A preview is a watermarked, low-resolution (72 DPI) image with no production value, provided so you can test your settings before spending a token. Previews never produce a clean or full-resolution file and never consume a token.

We determine the token cost and output quality of each export on our servers. Any attempt to alter price, cost, resolution, or output quality through the request is ignored.

A plan is an automatically renewing token purchase. When you start one you choose how often it renews (for example every month, every 6 months, or every year), and we charge the plan's price to your payment method at the start of each period until you cancel.

• Tokens arrive up front. Each charge adds the plan's full token amount to your account at once. Those tokens never expire and stay in your account if the plan later ends for any reason.
• Renewal. Your plan renews automatically at the end of each period, at the price and interval shown when you started it, until you cancel. We email you before each renewal of a plan that renews every 6 months or less often, and once a year on any plan, with the terms and how to cancel.
• Cancelling. You can cancel at any time from the Billing page of your account, with no cancellation fee. Cancelling stops future charges. The period already paid is not refunded except as described in our Refund Policy, and you keep every token already added.
• One plan per account. Starting a different plan ends your current one. The new plan is charged, and its tokens are added, right away.
• Price changes. A plan you have already started keeps its price and token amount. We will not change them without your agreement.
• Failed payments. If a renewal charge fails, we retry it for a limited time and email you so you can update your payment method. If it still fails, the plan ends. No tokens are added for a charge that did not go through.

Payments are processed by Stripe. We do not receive or store your full payment card details. By purchasing tokens you agree to Stripe's applicable terms, and you represent that you are authorized to use the payment method you provide. Prices are listed in U.S. dollars unless stated otherwise and do not include any taxes that may apply.

You keep all rights to the artwork you upload. We claim no ownership of your content. You grant us only the limited, temporary license needed to process your artwork and return the resulting file to you during your session. As described in our Privacy Policy, we do not store your artwork after processing, and we do not use it to train any model or for any purpose other than producing your file.

You represent and warrant that, for any artwork you upload, you:

• own it or have all rights and permissions needed to use and reproduce it; and
• are not uploading content that infringes anyone's copyright, trademark, or other rights, or that is illegal.

The Octosmith name, logo, mascot, website, and software are our property and may not be copied or used without permission.

We respect the rights of artists and respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. Because we never store uploaded artwork or generated files, there is usually nothing on our servers to take down, but we act on valid notices, including by suspending or terminating accounts that repeatedly use the Service to infringe.

To send a notice, reach us through our contact page and include:

• a description of the copyrighted work you believe has been infringed;
• enough detail for us to identify the material and the account involved (for example, where you saw the product and when);
• your name, mailing address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and
• your physical or electronic signature.

If we act on a notice, we tell the affected account holder, who may send us a counter-notice with the same contact details and a statement under penalty of perjury that the material was removed by mistake or misidentification.

You agree not to:

• upload content you do not have the rights to use, or that is unlawful or infringing;
• attempt to obtain a clean or full-resolution export without spending the required tokens;
• interfere with, overload, probe, or attempt to gain unauthorized access to the Service, its servers, or other users' accounts or data;
• reverse engineer, scrape, or build a competing service using the Service; or
• use the Service to violate any applicable law.

We may add, change, or remove features, workflows, pricing, or token costs at any time. We may also suspend or discontinue the Service. We will try to give reasonable notice of significant changes but are not required to. Tokens you have already purchased remain usable for the workflows offered at the time you use them.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that a generated file will meet the exact specifications of any particular printer or manufacturer. You are responsible for reviewing every file before sending it to print or production. We strongly recommend using the free preview to check your settings.

To the maximum extent permitted by law, Octosmith and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost data, or printing/manufacturing costs, arising out of or relating to your use of the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us for tokens in the three (3) months before the event giving rise to the claim, or (b) twenty U.S. dollars (US$20).

You agree to indemnify and hold harmless Octosmith and its operator from any claims, damages, or expenses (including reasonable legal fees) arising from your artwork, your use of the Service, or your violation of these Terms, including any claim that artwork you uploaded infringes someone else's rights.

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you violate these Terms or misuse the Service (for example, fraud, abuse, or a payment chargeback). If we terminate your account for a violation, unused tokens may be forfeited.

These Terms are governed by the laws of the State of Oregon, United States of America, without regard to its conflict-of-laws rules. Any dispute will be resolved in the courts located in that jurisdiction, and you consent to their jurisdiction and venue.

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Significant changes will be communicated where practical. Your continued use of the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Reach us through our contact page.